Returns and refunds

At The Cozy Reset, we want you to be happy with your purchase.

Return Window

Returns may be requested within 30 days of delivery.

Eligible Returns

To qualify for a return:

• Item must be unused and in its original condition.
• Product must be returned in its original packaging.
• Proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless they arrive damaged or defective:

• Personal care products
• Opened aromatherapy items
• Bedding or sleep accessories that have been used
• Gift cards
• Clearance or final sale items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the item and packaging. We will provide a replacement or refund when appropriate.

Refunds

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Return Shipping

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

Order Cancellations

Orders may be canceled before processing begins. Once an order has entered processing or shipped, it cannot be canceled.